Your moment.
Your kind of celebration.

Your date is reserved after we receive your signed agreement and required payment and confirm your booking in writing. Nonrefundable deposits are $200 for Celebration Spotlight, $350 for Styled Celebration and $500 for Signature Celebration, credited toward your total. An inquiry alone does not reserve a date.

Your remaining balance is due exactly 72 hours before your scheduled installation start. Bookings made at or within 72 hours require full payment at booking. Weekends and holidays count; your agreement and invoice show the exact cutoff date and time in Eastern Time.

Email info@knoxcelebrations.com. Before the 72-hour cutoff, we retain only your package deposit, no remaining balance is owed, and any payments above the deposit are refunded. At or after the cutoff, client cancellations are nonrefundable and the full agreed total remains payable, subject to applicable law. Our service agreement separately addresses emergencies and situations where Knox cannot perform.

With at least seven calendar days’ written notice before installation, you may request one complimentary date transfer to an available date within six months of your original date. Payments transfer once we confirm the change in writing. The same scope and location retain the agreed price; any changes or costs that must be incurred again require your written approval. Requests with less notice are considered individually and are not guaranteed. Until a transfer is confirmed, the original booking and cancellation terms remain in effect.

Absolutely. Each starting package includes up to three standard latex balloon colors, personalization from our lettering options and one consolidated design revision. Final colors, spelling, quantities, layout and venue details are due seven calendar days before installation. Short-notice bookings finalize details at booking. Later changes require written acceptance. Specialty finishes, fresh flowers, custom builds and extra décor are quoted and approved before commitment.

Standard delivery is included within 15 road miles of our Oak Ridge dispatch point. We also serve the wider Knoxville and East Tennessee area by quote. Extended delivery and collection starts at $75; your quote accounts for location, routing and crew time.

One neutral runner and one vessel with a small faux-floral arrangement per included table: up to four tables with Styled and up to eight with Signature. Tables, chairs, full linens, place settings and fresh flowers are not included.

Base pricing assumes an indoor, level-floor space, clear loading access, parking within approximately 100 feet and no stairs. Tables should already be in place. We need at least 90 minutes for Spotlight, two hours for Styled and three hours for Signature. Outdoor installations and special access are agreed in your quote. Outdoor setups require a suitable weather backup; we may decline an unsafe installation. Your service agreement explains emergency and rescheduling arrangements.

Yes. Scheduled collection of our reusable pieces is included within 24 hours. Standard collection is between 8 a.m. and 8 p.m. We agree on the time before booking. Your Event Order confirms the balloon removal or disposal arrangements and any items you may keep. Reusable pieces remain Knox property unless stated otherwise. Collection does not include general party cleanup or other vendors’ items.

Yes. Additional standard garland on the same installation starts at $30 per foot, with a two-foot minimum. Additional matching table styling starts at $45 per table. Additional personalized signage and an easel starts at $95. Specialty rentals and custom work are quoted individually.

These packages cover the agreed décor design, sourcing, setup and removal. Catering, entertainment, venue booking and full event planning are not included. Your written quote lists the exact services you’re booking.